1How do I get an AirFit N20, how much does it cost and is it covered by insurance?
A CPAP prescription is required for an AirFit N20. Cost and coverage varies by insurance provider and plan. After your doctor has provided you with a prescription,
2I’m having issues with my CPAP mask and need help. Who should I contact?
The home medical equipment supplier – the store where you picked up your CPAP mask and machine – is responsible for providing you with ongoing clinical support, including answering any questions and helping you resolve any mask comfort or fitting issues that you may be experiencing.
3How do I clean my mask and how often should I clean it?
Daily cushion cleaning is recommended, while headgear, frame, and elbow require weekly cleaning. Proper cleaning prevents facial oil and dirt buildup, making it a convenient morning routine.
HOW TO CLEAN YOUR HEADGEAR:
Time it takes: 5 minutes
Supplies you’ll need to clean your headgear:
1. Sink or tub
2. Warm, drinking-quality water (86°F / 30°C)
3. Mild or hypoallergenic soap, or baby shampoo
Step-by-step cleaning tips:
1. Unplug your CPAP machine from the power source and disconnect your mask/tubing from your machine.
2. Disassemble your mask:
a. Pull the cushion out from one end of the frame, then out from the other end of the frame.
b. Unfasten the headgear tab from one side and pull it out of the frame, then do the same with the other side.
c. Squeeze the side buttons on the elbow and pull up to release it from the frame.
3. In the sink, clean your mask parts by gently rubbing (or using a soft-bristle brush) with warm, drinking-quality water and soap. Avoid harsh cleaning products and dish detergents.
4. Rinse again thoroughly with warm, drinking-quality water.
5. Place mask components on the towel and allow to air-dry away from direct sunlight.
4Can I use an ozone device to clean my ResMed mask?
Use of ozone may discolor a ResMed mask during the ResMed limited warranty period and that will not be covered. Discoloration of ResMed masks is only covered during the limited warranty period if it occurs upon initial unpackaging.
5Why is the AirFit P30i mask cushion made from silicone material?
Most CPAP masks have silicone cushions because it’s a hypoallergenic material that’s soft, lightweight and allows for a stable, comfortable seal on your face while you’re sleeping. It’s important that you decide what’s most comfortable for you and your therapy when it comes to your mask cushion. If you experience skin irritation or are uncomfortable with your current mask, contact your CPAP equipment store to let them know so you can try a different mask.
6What is AirFit N20 for Her?
AirFit N20 for Her is the same mask as an AirFit N20 except it has lavender accents rather than the standard blue, and is only available in size Small.